Introduction

B.W. Recycling, Inc., operating as X-Ray Films Disposal ("we," "us," "our," or "the Company"), is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website at www.xrayfilmsdisposal.com or use our X-ray film recycling and disposal services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

Information We Collect

Personal Information You Provide

When you request a quote, contact us, or use our services, we may collect the following personal information:

• Full name
• Company or organization name
• Email address
• Phone number
• ZIP code and location information
• Type of film materials (medical X-ray, industrial NDT, lithographic, etc.)
• Estimated weight of materials for disposal
• Comments, questions, or other information you provide in forms or communications

Automatically Collected Information

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type, version, and language settings
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or source that directed you to our site
• Date and time stamps of your visits

How We Use Your Information

We use the information we collect for the following business purposes:

• Service delivery: To process your quote requests, schedule pickups, coordinate film recycling and disposal services, and provide certificates of destruction
• Communication: To respond to your inquiries, provide quotes, send service updates, and communicate about your recycling needs
• Customer support: To address questions, resolve issues, and provide assistance with our services
• Business operations: To manage our business, improve our services, analyze trends, and optimize our operations
• Website improvement: To enhance user experience, analyze website traffic, and improve functionality
• Legal compliance: To comply with applicable laws, regulations, and industry standards including EPA and HIPAA requirements
• Security: To protect against fraud, unauthorized access, and ensure the security of our systems and operations
• Marketing: With your consent, to send you information about our services, industry updates, and promotional offers

HIPAA Compliance and Medical Film Disposal

We recognize the sensitive nature of medical imaging materials and are committed to maintaining compliance with the Health Insurance Portability and Accountability Act (HIPAA) for all medical X-ray film recycling and disposal services.

Our HIPAA Commitments:

• Secure destruction: All medical X-ray films, MRI films, and associated medical records are destroyed in a HIPAA-compliant manner through our certified silver recovery process
• Certificate of Destruction: We provide a formal Certificate of Destruction for each load processed, documenting the secure disposal of all materials
• Protected Health Information (PHI): Any PHI visible on X-ray or MRI films is permanently destroyed during our recycling process, ensuring complete confidentiality
• Staff training: Our team members are trained in HIPAA compliance requirements and data security best practices
• Secure handling: We maintain appropriate physical, technical, and administrative safeguards to protect the confidentiality of medical information throughout the collection and disposal process
• Business Associate Agreement: We are prepared to enter into Business Associate Agreements (BAAs) with covered entities as required by HIPAA

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: With trusted third-party vendors and contractors who assist us in operating our business, such as IT service providers, payment processors, shipping carriers, and email service platforms. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal requirements: When required by law, court order, subpoena, or government regulation, or to comply with legal processes
• Business transfers: In connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction, where your information may be transferred as part of our business assets
• Protection of rights: To protect and defend our legal rights, property, safety, or that of our customers, employees, or the public, including fraud prevention and security purposes
• With your consent: With your explicit permission for specific purposes not covered in this policy

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

What Are Cookies?

Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our website.

Types of Cookies We Use:

• Essential cookies: Necessary for the website to function properly and cannot be disabled
• Analytics cookies: Help us understand visitor behavior, page performance, and traffic patterns
• Functionality cookies: Remember your preferences and settings for a better user experience
• Performance cookies: Collect information about how you use our website to help us improve it

Managing Cookies:

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of our website.

Data Security

We implement reasonable and appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmission using secure protocols (HTTPS/SSL)
• Secure servers with firewall protection and intrusion detection
• Access controls limiting information access to authorized personnel only
• Regular security assessments and system updates
• Employee training on data security and privacy best practices
• Secure physical destruction of materials containing PHI or sensitive information

While we strive to protect your information using industry-standard security practices, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

General Rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction or update of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting us
• Restriction: Request limitation on how we process your information
• Portability: Request a copy of your information in a structured, machine-readable format
• Object: Object to processing of your information for certain purposes

How to Exercise Your Rights:

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law, typically within 30 days.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, accounting, or reporting requirements. Retention periods are determined based on:

• The nature and duration of our relationship with you
• Legal and regulatory requirements (e.g., EPA record retention, HIPAA documentation)
• Business operational needs and record-keeping practices
• Potential for legal claims or dispute resolution
• Contractual obligations with customers and partners

When information is no longer needed, we securely delete or destroy it in accordance with our data retention and destruction policies.

Third-Party Websites and Links

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by B.W. Recycling, Inc. We are not responsible for the privacy practices, content, or policies of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit. This Privacy Policy applies only to information collected through our website and services.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information from our systems.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale or sharing of your personal information (we do not sell personal information)
• Right to correct inaccurate personal information
• Right to limit the use of sensitive personal information
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at (888) 988-7020 or through our contact page.

International Data Transfers

Our services are primarily offered to customers within the United States. If you access our website or use our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers and business operations are located.

By using our website or services, you consent to the transfer of your information to the United States and acknowledge that data protection laws in the United States may differ from those in your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, business operations, or other factors. When we make changes, we will:

• Post the updated Privacy Policy on this page
• Update the "Last Updated" date at the top of this policy
• Notify you of material changes via email or prominent website notice when appropriate

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us: